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The physical and online stores NartyOk.pl/SnowboardOk.pl/RoweryOk.pl are run by private individual Mr. Tomasz Kopeć in the physical store Kraft Sport located in Wrocław at Wyścigowa 46 Street, Tax ID: 897-114-56-33, email: info@kraftsport.pl, phone number: 884 046 884 (store), 733 808 808 (direct to Mr. Tomasz).
Customers of our online stores have the right to withdraw from the sales contract without giving reasons or exchange the goods within 14 calendar days from the date of delivery, i.e. from the day you took possession of the item or when a third person, other than the carrier and indicated by you, took possession of the item.
Kraft Sport store stipulates that information about the positive/negative resolution of the complaint will be processed within 14 days, however, the finalization of the complaint may be extended.
Kraft Sport store reserves:
If a given product/article is specially configured/rebuilt for the customer or is a special customer order whose value is greater than 8 thousand, or has been specially brought in for the customer and there may be a problem with its later sale (and its value is greater than 5 thousand), then and only then we do not accept returns.
Please include with the returned/exchanged goods:
• proof of purchase (receipt or VAT invoice)
• tags, instructions, and packaging
To meet the 14-day deadline, it is sufficient to send a written statement before the deadline expires or send an informational email to info@kraftsport.pl with a note RETURN.
Please send the returned goods or goods for exchange to the address:
Kraft Sport – Tomasz Kopeć, ul. Wyścigowa 46, 53-012 Wrocław, tel. 884 046 884.
** Declaration of withdrawal from a distance contract - Kraft Sport **
According to our store's regulations and applicable provisions, the cost of shipping for the return of product(s) is borne by the buyer.
ATTENTION:
Please choose available return options:
• Refund to your account – please send us your account number, when the goods return to us, we will immediately refund the funds.
• Sending an email to info@kraftsport.pl with the note EXCHANGE, please describe what was purchased and what it would be exchanged for, preferably in the form of direct links to the data products. The exchange can also be started by phone contact at 733 808 808 – to determine which goods we should reserve for exchange.